FAQ

Here are the most common questions we hear from clients.

1. Do you service [insert your instrument here]?

This is easily the most common question we get—and in most cases, the answer is yes.
We’re able to support a wide range of instruments because most manufacturers provide the parts and documentation we need. Unfortunately, a few companies actively block access for independent service providers, which we believe is both unethical and, at times, legally questionable.
You can learn more about this issue here.
Regardless, Pohli, Inc. will always do our best to support your lab and find a workable solution.

2. What’s your service area?

Our core coverage includes Washington, Oregon, and Idaho, but we’ve traveled across the U.S. for special projects and unique service needs.
If you're outside our main region, we’ll always be upfront about whether it makes sense for us to travel or if a local option would serve you better.

3. How does Pohli, Inc. give back?

We believe in doing more than just business—we believe in making a difference.
Pohli, Inc. actively supports the fight against human trafficking, an injustice that affects the most vulnerable in society, especially women and children.
We’re proud to stand with organizations like Engedi Refuge, which provides safety, support, and a path to healing for survivors.